Terms and Conditions

1. Basic information

These terms and conditions apply to contracts concluded at a distance between the Seller and the Buyer under Consumer Protection Act No. 102/2014 Coll.

The Seller is: ETOPBUY s.r.o. , Stará Vajnorská 11/A, 831 04 Bratislava. Company Reg. No.: 47726008, TIN: 2024065054, VAT No.: SK2024065054. Registered in the Commercial Register of the District Court of Bratislava I, Section Sro, File No. 98221/B. E-mail: JUSTPLAY.sk e-mail, phone: +421 233 006 789.

The Buyer is the consumer, i.e. a natural person who, when concluding and fulfilling a consumer contract, does not carry out an occupation or employment in the course of his/her business activities. A purchase made by a business entity is governed by Commercial Code No. 513/1991 Coll. and the conditions listed on the page WHOLESALE TRADE.

The Supervisory Authority for Consumer Protection is the SOI Inspectorate for the Bratislava Region, Prievozská 32, P.O. Box 5, 820 07 Bratislava 27.

2. The order and the conclusion of a contract

The sending of a completed order by the Buyer is considered as a proposal to conclude a contract under the Civil Code, based on the offer of the Seller in the e-shop. The contract is concluded by the confirming of the order on the part of the Seller.

3. Prices of goods

All product prices in the e-shop are final, including all taxes. The seller is liable for VAT. The product price does not include delivery costs. These are listed on the SHIPPING AND PAYMENT page and in the shopping cart before the order is completed, where the Buyer sees the total cost of the order, including the shipping cost.

4. Payment for the goods

The Seller accepts payment for the ordered goods by the means listed on the SHIPPING AND PAYMENT page. A part of the order in an e-shop is the obligation of the Buyer to pay the price to the Seller for the ordered goods.

5. Delivery of goods

If the delivery time for the product is not stated, the Seller will deliver the goods to the Buyer no later than 30 days. However, the Seller processes and dispatches goods from the order usually within 3 business days.

Goods are deemed to have been taken over by the Buyer at the time when the Buyer or a third party designated by him/her (other than the carrier) takes over all parts of the ordered goods or if

  • the goods ordered by the Buyer in one order are delivered separately at the time of receipt of the goods which were delivered last,
  • goods consisting of several parts or pieces are delivered, when the last part or last piece is taken over,
  • the goods are delivered repeatedly for a defined period, at the time of receipt of the first delivered goods.

6. Return policy

The Seller is responsible for the defects that the goods have upon the Buyer's receipt. In the case of used items, it is not responsible for defects caused by use or wear. For items sold at a lower price, it is not responsible for a defect for which a lower price has been negotiated. If it is not goods that quickly spoil or used goods, the Seller is responsible for defects that occur after taking over the item in the warranty period (warranty).

The warranty period is 24 months for new products that runs from the receipt of the goods by the Buyer. The warranty period for the used goods is 12 months. If the period of use is on the goods, its packaging or the instructions attached thereto, the warranty period does not expire before the expiry of this period.

If an entrepreneur other than the Seller is to put the purchased item into operation, the warranty period begins to run from the date of commencement of the operation, if the Buyer has ordered commissioning within three weeks of the receipt of the item and has provided the necessary assistance in a timely manner.

The warranty card is issued at the request of the Buyer. A proof of purchase is sufficient to make a claim.

If the goods have a defect that can be removed, the Buyer has the right to have it removed free of charge, in a timely and proper manner. The Seller is required to remove the defect without undue delay.

Instead of removing the defect, the Buyer may request the exchange of the item or if the defect only concerns a part of the item, the replacement of the part, if the Seller does not incur disproportionate costs in relation to the price of the goods or the seriousness of the defect. Instead of removing the defect, the Seller may always replace the defective item with an undamaged one, if that does not cause the Buyer serious difficulties. If it is a defect that can not be eliminated and prevents the thing from being properly used as a thing without a defect, the Buyer has the right to exchange the item or has the right to withdraw from the contract. The same rights apply to the Buyer if there are removable defects, but if the Buyer cannot properly use the goods after the repeated occurrence of a defect after the repair or multiple defects. If there are other non-removable defects, the Buyer is entitled to an appropriate discount on the price of the item.

The rights of liability for defects shall be applied at the Seller in writing at the address ETOPBUY s.r.o., Stará Vajnorská 11 / A, 831 04 Bratislava or personally in the SISSIA shop, Stará Vajnorská 11 / A, 831 04 Bratislava. The Buyer can fill in THIS CLAIM FORM.

If there is an exchange, the warranty period will begin to run again from the receipt of the new item. The same applies if there is an exchange of the component for which a guarantee is provided.

The processing of a claim means terminating a claim by handing over the repaired product, exchanging the product, returning the purchase price of the product, paying out a reasonable discount on the product price, a written request of the acceptance of a performance or its reasoned refusal.

During the application of a claim, the Seller shall determine the manner of handling the claim immediately or in complex cases no later than 3 working days from the date of the claim, in justified cases, especially if a complex technical evaluation of the condition of the product or service is required, at the latest within 30 days from the date of the claim. After determining the way the claim is handled, the claim will be rectified immediately, and in justified cases the claim may also be handled later; However, the claim may not take longer than 30 days from the date of the claim. After the expiration of the deadline for handling the claim, the Buyer has the right to withdraw from the contract or has the right to exchange the product for a new product.

If a Buyer lodges a claim on a product during the first 12 months of purchase, The Seller may dispose of the claim by refusing it only on the basis of an expert assessment; regardless of the outcome of the expert assessment, it shall not require the Buyer to cover the cost of expert assessment or other costs related to expert assessment. The Seller is required to provide the Buyer with a copy of the expert assessment justifying the rejection of the claim no later than 14 days after the date of processing of the complaint. If the Buyer has applied the product claim after 12 months from the purchase and the Seller has rejected it, the Seller will indicate in the proof of the settlement of the claim, who the Buyer can send the product for expert assessment to. If the product is sent for expert assessment to the intended person, the costs of expert assessment, as well as all other related expenses incurred, are borne by the Seller irrespective of the outcome of the expert assessment. If the Buyer, by expert assessment, demonstrates the Seller's liability for a defect, he may reapply the claim; during the expert assessment, the warranty period shall be suspended. The Seller is required to pay the Buyer within 14 days from the day of the reapplication of the claim, all costs of the expert assessment as well as all expenditure related to it. The resubmitted claim cannot be rejected.

The Seller is required to issue a confirmation to the Buyer in the application of a claim. If a claim is filed via email, the Seller is required to deliver the claim confirmation to the Buyer immediately; If it is not possible to deliver the confirmation immediately, it must be delivered without undue delay, but at the latest with the proof of the processing of the claim; the claim confirmation does not have to be delivered if the Buyer has the ability to prove the application of the claim in another way.

7. Return of goods - Withdrawal from the contract without giving any reason

The Buyer is entitled to withdraw from the contract without giving any reason within 14 days from the date of receipt of the goods. This right may only be used by the consumer.

Goods are deemed to have been taken over by the Buyer at the time when the Buyer or a third party designated by him/her (other than the carrier) takes over all parts of the ordered goods or if

  • the goods ordered by the Buyer in one order are delivered separately at the time of receipt of the goods which were delivered last,
  • the goods consisting of several parts or pieces are delivered, when the last part or last piece is taken over,
  • the goods are delivered repeatedly for a defined period, at the time of receipt of the first delivered goods.

The Buyer may withdraw from the contract for the delivery of the goods even before the commencement of the withdrawal period.

The Buyer can not withdraw from the contract the subject of which is

  • the sale of goods made according to the specific requirements of the consumer, tailor-made goods or goods specifically intended for one consumer,
  • the sale of goods which is subject to a rapid reduction in the quality or perishes,
  • the sale of goods contained in a protective package, which is unsuitable to return for health or hygiene reasons and whose protective packaging has been compromised after delivery (for example underwear),
  • the sale of goods which, by reason of their nature, can be inseparably mixed with other goods after delivery.

The Buyer may exercise the right to withdraw from a contract in writing or in another durable medium (e.g. by e-mail), or by completing and sending THIS FORM ON WITHDRAWING FROM THE CONTRACT.

The right to withdraw from the contract can also be applied by sending a notice of withdrawal from the contract even on the last day of the 14-day period.

Upon receipt of the notice of withdrawal, the Seller shall return, within 14 days at the latest, all payments received from the Buyer or in connection therewith, including costs for shipping, delivery as well as other costs and fees. The Seller shall return the payment in the same way as the Buyer used to pay. The Buyer may also agree with the Seller on another form of refund.

The Seller is not obliged to pay additional costs to the Buyer if the Buyer has explicitly opted for a different delivery method than the cheapest method of delivery offered by the Seller. Additional costs shall be understood as the difference between the delivery costs chosen by the Buyer and the cost of the cheapest common delivery method offered by the Seller.

Upon the termination of the contract, the Seller is not obliged to return the Buyer the payment before the goods are delivered to it or until the Buyer proves the return of the goods back to the Seller, unless the Seller suggests that the goods be picked up personally or through a person authorized by the Seller.

The Buyer is obliged to send the goods back or hand them over to the Seller or person authorized by the Seller to take delivery of the goods within 14 days. This period shall be deemed to have been maintained if the goods were handed over for shipment at the latest on the last day of the period.

When withdrawing from the contract, the Buyer only accepts the cost of returning the goods to the Seller or the person authorized by the Seller to take over the goods, as well as the cost of returning the goods, which by their nature cannot be returned via mail.

The Buyer is liable for a reduction in the value of the goods resulting from such treatment of the goods, which is beyond the treatment necessary to ascertain the characteristics and functionality of the goods.

8. Alternative dispute resolution

The Buyer - consumer - has the right to contact the Seller with a request for redress (by e-mail at JUSTPLAY.sk e-mail) if he / she is not satisfied with the way the Seller dealt with his / her claim or if he / she believes that the Seller has breached his / her consumer rights. If the Seller responds to this request negatively, or does not respond to it within 30 days of its sending, the consumer has the right to file a claim for alternative dispute resolution with an alternative dispute resolution entity (ADR entity) in accordance with Act 391/2015 Coll. ADR entities are bodies and entitled authorized legal persons under Section 3 of Act 391/2015 Coll. The list of ADR entities can be found on the website of the Ministry of Economy. The proposal may be submitted by the consumer according to the procedure specified in Section 12 of Act 391/2015 Coll.

The consumer can also file a claim through the Online Dispute Resolution (ODR) platforms.

An alternative dispute resolution can only be used by a consumer – a natural person who, when concluding and fulfilling a consumer contract, does not carry out an occupation or employment in the course of his/her business activities. An alternative dispute resolution only concerns a dispute between a consumer and the Seller resulting from a consumer contract or related to a consumer contract. An alternative dispute resolution applies only to long distance contracts. An alternative dispute resolution does not deal with disputes where the value of the dispute does not exceed EUR 20. The ADR entity may require the consumer to pay a fee for starting an alternative dispute resolution up to a maximum of 5 EUR with VAT.

9. Protection of personal data

The Buyer (if he is a natural person) notifies the Seller of his name, surname, delivery address, including postcode, phone number and e-mail.

The Buyer (if a legal entity or entrepreneur) notifies the Seller of his/her business name, address, including postal code, Company Reg. No., Tax ID No. or VAT ID No., telephone number and e-mail address.

The Seller shall process the personal data in accordance with Act No. 122/2013 on personal data protection and only processes the personal data necessary for the conclusion of a consumer contract.

The purpose of the processing of personal data is its use to fulfill the consumer contract that the Seller concludes with the Buyer by creating an order in this online shop.

The Buyer has the right and possibility to update the personal data in the online mode on the website of the online store, in the customer section, after signing in.

Personal data may be provided to third parties - delivery companies (couriers) listed on the page SHIPPING AND PAYMENT.

The Seller may process personal data for marketing purposes (for example, for newsletters or emails about news, discounts, actions, etc.), with the consent of the Buyer. This consent is provided by the Buyer voluntarily by ticking the box when registering in the e-shop and / or sending the order. For this purpose, the Seller processes the necessary data, such as the name, surname, and e-mail address of the Buyer. The consent to processing your data for marketing purposes may be withdrawn by the Buyer at any time, for example, by sending a message to the Seller's e-mail address with a request to unsubscribe from the newsletter. Personal data used for marketing purposes will not be given to third parties.

The Seller's marketing information system is registered in the Record of Personal Data Information Systems at the Office for Personal Data Protection under the numbers 1716603 and 1716537.

Upon written request, the Buyer may request from the Seller

  • confirmation whether or not the personal data of the Buyer is processed,
  • information on the processing of personal data,
  • a list of personal data about the Buyer subject to processing,
  • repair or destruction of inaccurate, incomplete or outdated personal data that is being processed; the deletion of personal data whose purpose of processing has ended; if the official documents containing personal data are processed, the Buyer may request its return; the destruction of his/her personal data that is subject to processing if the law has been violated.

Upon written request, the Buyer may object to with the Seller

  • the processing of the Buyer's personal data, that he or she presumes to be or will be processed for direct marketing without his/her consent and requesting its liquidation,
  • the use of the Buyer's personal data for the purposes of direct marketing in the mail,
  • or the provision of personal data for the purposes of direct marketing.

If the Buyer suspects that his/her personal data is being processed unlawfully, he/she may file a petition for personal data protection proceedings with the Data Protection Office.

In order to ensure the proper functioning of the online store, the Seller may store small data files – cookies on the Buyer's device, which allows the online shop to store activity data and settings for some time (e.g., page language, product sorting). The Seller's online shop uses cookies to remember the Buyer's user settings and the necessary functionality of the online shop. The Buyer can delete all cookies stored on his/her device and set up an internet browser on their device to prevent it from being stored. In this case, the Buyer will have to manually modify some settings during the repeated visit to the online shop, otherwise certain services or features of the online shop will not work.